Vipshop

Percentage of complaints: 3.42%

Response rate: 76%

Vipshop.com is a sale website launched in 2011, and was listed in the New York Stock Exchange on March 23, 2012. Headquartered in Guangzhou, with branches in Shanghai, Beijing, Chengdu and Tianjin, the website sells discounted goods, including clothes, shoes, bags, accessories and cosmetics. Most customers complained that the commodity they received was not what they had ordered online.