During the ongoing Spring Festival travel season in China, the
General Administration of Civil Aviation for the first time
publicized a list of airline companies that received complaints
from passengers in 2003.
China Southern Airlines Group received 102 complaints, Air China
95 complaints, China Eastern Air Group 92 complaints, Hainan Air
Group 41 complaints, Xiamen Airlines 7 complaints, Shenzhen
Airlines 8 complaints, Shanghai Airlines 7 complaints, Sichuan
Airlines 11 complaints and Shandong Airlines 12 complaints,
according to the list.
The move is to urge Chinese airlines to?improve service
quality and safeguard customers' interests through utilizing social
forces, said an official with the General Administration of Civil
Aviation.
Most complaints were about the lateness of scheduled flights,
alteration of flights at will and mismanagement of luggage
transportation, said the official.
(Xinhua News Agency February 4, 2004)