日韩午夜精品视频,欧美私密网站,国产一区二区三区四区,国产主播一区二区三区四区

--- SEARCH ---
WEATHER
CHINA
INTERNATIONAL
BUSINESS
CULTURE
GOVERNMENT
SCI-TECH
ENVIRONMENT
SPORTS
LIFE
PEOPLE
TRAVEL
WEEKLY REVIEW
Learning Chinese
Learn to Cook Chinese Dishes
Exchange Rates
Hotel Service
China Calendar


Hot Links
China Development Gateway
Chinese Embassies
Info
FedEx
China Post
China Air Express
Hospitals in China
Chinese Embassies
Foreign Embassies
Golfing China
China
Construction Bank
People's
Bank of China
Industrial and Commercial Bank of China
Travel Agencies
China Travel Service
China International Travel Service
Beijing Youth Travel Service
Links
China Tours
China National Tourism Administration

Passengers Get Full Refund for Flight Delay

94 passengers on a Shenzhen Airlines flight from Lanzhou to Shenzhen have been fully refunded for a 13-hour delay.

The delay was caused by a mechanical malfunction.

The plane was ready to take off at 12:20 pm July 17 from Lanzhou, the capital of Northwest China's Gansu Province, when the captain detected a fault in one of the engines.

The crew immediately informed passengers of the problem and began serving lunch. At 2 pm, the 105 passengers went back to the airport lounge to wait.

However, while the Lanzhou engineers knew what the mechanical problem was, they lacked the necessary skills and materials to repair the engine. The airline headquarters learned that the problem could be solved at Shenzhen airport in an hour.

At 4:10 pm, headquarters decided to send an aircraft from Shenzhen to bring the passengers back. At the same time, 11 passengers had their fares refunded at Lanzhou airport while the rest were put up at a hotel. Meanwhile, passengers were informed that the delay could be more than eight hours and fares would be refunded in Shenzhen, according to a new airline policy.

After the replacement aircraft arrived in Lanzhou shortly after midnight, passengers started boarding at 1 a.m. However, 40 minutes later, 10 passengers were refusing to board, skeptical about the airline's promise of compensation and demanding to be refunded the full fare before boarding. They finally boarded only after being given a letter guaranteeing a refund.

The aircraft finally left Lanzhou at 1:50 am, reaching Shenzhen airport at 4:33 am. Five buses took passengers to their homes.

Shenzhen Airlines published customer service guidelines July 5, clarifying conditions under which it would compensate passengers in cash. In the case of a delay of more than eight hours, passengers would be repaid in full.

(Shenzhen Daily July 21, 2004)

Airline Regulates to Compensate Passengers
Travelers Wait 9 Hours
CAAC's Guidelines for Flight Compensation
Shanghai Workers to Get Injury Compensation
Airlines Consider Customer Service Plans
Print This Page
|
Email This Page
About Us SiteMap Feedback
Copyright © China Internet Information Center. All Rights Reserved
E-mail: webmaster@china.org.cn Tel: 86-10-68326688
主站蜘蛛池模板: 孟村| 饶河县| 吉首市| 鸡东县| 马公市| 宣汉县| 雅江县| 沁阳市| 永吉县| 文登市| 永福县| 裕民县| 勃利县| 缙云县| 凤台县| 吴桥县| 农安县| 裕民县| 六盘水市| 安岳县| 福州市| 裕民县| 甘孜县| 安徽省| 芒康县| 阜宁县| 上蔡县| 凌云县| 淮滨县| 文登市| 东乡县| 永善县| 商洛市| 景洪市| 高阳县| 喀什市| 云安县| 枣强县| 凤庆县| 柳河县| 子长县|